Shipping

Please plan ahead when ordering your candles, paying attention to tracking numbers and delivery times. We cannot be responsible during the summer months for packages being left outside for extended periods of time and candles melting. In the case that your candle slightly melts this will NOT affect the burn or overall functionality of your candle.  

We do ship ONLY UPS Monday - Wednesday to ensure the least amount of time possible on carrier trucks. This way your packages are arriving in the best conditions possible.

If shipping to zones that differ in amounts of $3 or greater than what is chosen and/or calculated at time of checkout. Buyer may be billed the difference before the shipment takes place. In this instance if shipping UPS creates a x2 amount difference USPS will be chosen to save the buyer expense.

Processing & Transit Time - 

For your convenience, you can check general transit times below (please enter origin zip code 39426):

For the US Post Office: https://www.usps.com/priority-mail/map/

For UPS: http://www.ups.com/maps

Additional Shipping Costs

Please note that we may bill you prior to shipping your order for additional shipping funds if our online shipping calculator did not produce an accurate quote and/or the incorrect shipping method was chosen at time of checkout. Our online shipping calculator is accurate most of the time, however we do reserve the right to collect additional money to ship your order for any reason. We will not ship your order without collecting all necessary shipping funds beforehand.

Shipping Methods

We reserve the right to change the shipping method for your order at any time to allow for accurate coverage of shipping and packaging charges or to better suit the needs or requirements of the content shipped. Occasionally we will upgrade shipping to a faster service, without an additional charge, but this is not common or guaranteed and is only done under certain circumstances. We currently ship to all 50 states in the US** . All orders are shipped via USPS or UPS. 

PLEASE NOTE: Unless specifically requested by you, the customer, we can authorize shipping carriers to release your package(s) without a signature at the delivery destination. If your package status shows delivered and you did not receive your package, it may have been stolen. We are not responsible for stolen packages. A delivery status releases us from all liability. If you would prefer signature delivery, you must put this in the comments section at checkout. Please note: We reserve the right to require signature delivery for any package at any time for any reason at our discretion.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you did not receive your items, please contact the courier with your tracking number to inquire on where your package is.

Orders Not Received

If you did not receive your items, please contact the courier with your tracking number to inquire on where your package is.

PLEASE NOTE: Once your package leaves our site, we are not responsible for it for any reason (this includes, but is not limited to, theft after delivery). We are also not responsible for any damages to products incurred during transit. We ensure that all fragile items are packed securely. We advise you to contact the courier if you notice any damage to your items. Also, some wax is heat sensitive and may melt slightly during the shipping process, however this will not alter the quality of the wax. 

UPS customer service: 1-800-742-5877

USPS customer service: **we advise you to call your local post office** 1-800-275-8777

***All reports of lost orders must be provided to us, Soap de Jolie, LLC within 10 days of order ship date. If delivery confirmation has been provided by the courier, we are not responsible for any missing package or items from a package.